Customer Service Advisor – Logistics

Customer Service Advisor x2

Location: Leeds
Salary: £26,500 per annum (NLW based on 40 hour week)
Hours: Monday – Friday, 9-6pm.

We are currently recruiting for two Customer Service Advisors to join a busy and fast-paced logistics operation based in Leeds. These positions offer an excellent opportunity for individuals looking to build a long-term career within a growing business that values attitude, resilience, and progression.

Previous transport or logistics experience is not essential. We are open to candidates from a variety of backgrounds, however, strong customer-facing experience is a must. Whether your experience comes from retail, hospitality, call centres, sales, or another service-led environment, the business is looking for motivated individuals who enjoy working with people and solving problems.

The Role

As a Customer Service Advisor, you will be responsible for providing a high standard of customer service while supporting the day-to-day operation of the depot. You will handle customer queries both verbally and in writing, monitor deliveries, liaise with internal teams and network depots, and ensure customer expectations and service levels are consistently achieved.

This is a fast-moving environment where communication, organisation, and the ability to remain calm under pressure are essential.

Key Responsibilities

• Handling day-to-day customer queries via telephone and email
• Monitoring customer deliveries and updating customers accordingly
• Resolving customer complaints and operational issues efficiently
• Ensuring communication within the depot and wider network is effective
• Building strong working relationships with customers, depots, and colleagues
• Supporting internal reporting and operational administration
• Ensuring customer expectations and service levels are consistently met
• Assisting other departments where required, including operational support
• Maintaining a professional and positive approach in all interactions

The Successful Candidate Will Have

• Previous customer-facing experience is essential
• Strong communication skills and an excellent telephone manner
• A positive, outgoing, and enthusiastic attitude
• The ability to work well under pressure and manage competing priorities
• Strong problem-solving skills and the ability to use initiative
• A professional and reliable approach to work
• A resilient mindset and willingness to learn

What’s on Offer

• Long-term career opportunities within a growing business
• Clear progression routes into sales, transport, and management
• Supportive and team-oriented working environment
• Full training provided
• Stable Monday to Friday working pattern
• Opportunity to gain experience within the logistics and transport sector

Processing Your Data

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All applicants must have an unrestricted right to work in the UK as our client will not support visa sponsorship for this role.