Sarah Chappell is Head of Operations at Bis Henderson Recruitment, where she plays a central role in ensuring the business runs smoothly, securely, and with the structure needed to deliver consistently excellent results. She oversees the internal functions that support the entire recruitment team – spanning HR, finance, IT, job board management, marketing, and office operations.

With a calm, organised presence and a deep commitment to the wellbeing of the team, Sarah is a constant behind-the-scenes force – removing friction, strengthening process, and creating the space for consultants to focus on what matters most: delivering the right outcomes for clients and candidates.

She’s also a trusted source of day-to-day support for the people around her; bringing empathy, consistency, and quiet leadership that shapes the team culture from the inside out.

Among her many responsibilities, Sarah also oversees the development and maintenance of the business’s internal CRM – ensuring that data is accurate, up-to-date, and accessible. It’s a behind-the-scenes role that helps the team stay connected to every conversation they have with both clients and candidates.

Sarah’s work helps create the kind of environment where people can do their best work – where people feel looked after, processes run smoothly, systems work as they should, and the focus stays on delivering for clients and candidates – thanks to the steady work that happens quietly in the background.