Operations Manager – Specialist FM Provider

This is a very successful, profitable and stable business, operating in a niche facilities market. We’re looking for commercially driven, data‑led leaders who thrive in fast‑paced, outdoor operational environments?

This field‑based leadership role puts you at the centre of operational delivery, team performance, commercial management and service excellence. You will take ownership of multi‑site teams, ensuring all work is delivered safely, efficiently and in line with commercial and contractual expectations.

Using data and analytical insight, you will drive performance improvements, identify risks and opportunities, and ensure high‑quality delivery across all customer sites.

Key Responsibilities

• Lead, motivate and manage field‑based operational teams across multiple locations.
• Own commercial performance, including budget management, forecasting, margins and cost control.
• Manage and deliver complex FM contracts, ensuring compliance with SLAs, KPIs and statutory requirements.
• Apply data‑driven analysis to optimise operational efficiency, productivity and service delivery.
• Ensure consistently high standards of health & safety, environmental compliance and quality.
• Engage confidently with clients, suppliers and internal stakeholders to maintain strong working relationships.
• Drive continuous improvement across operational processes, resource planning and workforce deployment.
• Produce accurate reporting, operational insight and performance dashboards.



Skills, Experience & Qualifications

• Degree‑educated in a relevant discipline such as Business, Operations, Facilities Management, Engineering or similar.
• Proven experience in operations management, particularly in FM, field services, outdoor operations or multi‑site environments.
• Strong commercial acumen with experience managing budgets, P&L, contracts and cost efficiency initiatives.
• Excellent analytical skills with the ability to use data, reporting tools and KPIs to inform decisions.
• Confident managing and developing operational teams, including remote and field‑based staff.
• Strong organisational, communication and stakeholder‑management skills.
• Comfortable working in outdoor, hands‑on, operational settings.



What’s on Offer

• Competitive salary and benefits package
• A field‑based leadership role with genuine autonomy and influence
• The opportunity to shape operational performance within a specialist FM provider
• A supportive, growing organisation with a focus on innovation and service excellence

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All applicants must have an unrestricted right to work in the UK as our client will not support visa sponsorship for this role.